Technical Support

Why is support so important?

"If the software is so good and easy to run, why do I need support?"

This is the question we often receive. The answer is simple. Think of all the other things that can go wrong besides the Video Rental Software. Hardware (like your hard drive, memory, video card, etc.), Operating system software (Windows), Power failures, Other software (like Virus checkers, spyware, actual viruses), and of course people (clerks, so called computer experts, etc.) Any of these things can cause problems with your computer, and quite possibly corrupt your data.

Communicate with us via:

Phone - Free Bulletin Board - Email.

That being said, we recommend you call us on the phone. After all, when you need help, you usually need it right now! This software is just as important as your phone, it is very difficult to run your business without it. Quite frankly, if you can't call the software company on the phone and ask them a question, you really don't have support!

Lifetime Support:

With lifetime support you never have to worry again.

For as long as you own the software, you can call us and get help. There are no restrictions as to the number of hours in a year, or only email, or days of the week. You can call us or email us, your choice. Plus, as long as you are only one version behind, and you have support, your upgrades are half price.

(There is one catch with lifetime support: It is only available on the initial purchase of the software. You cannot purchase it later.)

Yearly Support:

If you choose not to buy lifetime support, you can always buy it by the year. We do not force you to buy support, nor do we charge you a penalty of any kind if your support is expired. (Our program will not coincidentally crash if your support is expired!) Except for Video Shoppe Limited, all programs come with one year of support.  And when we say a year, we mean a year... not 6 hours in a year!

Per Incident Support:

If you run out of support and need it right away, we do not force you to purchase a full year of support. Per incident support is one charge per incident (even if it takes a few phone calls). We don't want any of our customers ' down '!

Available types of support:

Most support is done on the phone.

We do have email support of course, but it is only checked on the weekdays during business hours. We transfer the support phone to the on-call technician after hours (every day), and on weekends and holidays. After hours support is generally for emergency situations where you are not able to process transactions. We know that video stores make their money on the weekends, after normal business hours, and holidays. We are there for you at those important times.

How can we give you this much support and stay in business???

It's simple really. We don't have a separate support staff to pay. And we don't need a support staff because we have minimal support issues. And that is because our software runs, and runs, and runs well. If someone finds an actual ' Bug ' in the program, we don't put it on a list, we fix it right away.