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This week I want to talk about the program and programmers for a minute.
I had a long discussion with a long time client of ours, Paula, who was telling me about her software troubles before she switched to Video Shoppe, and what has happened since she switched.
Basically the old program she had was a DOS program and if she would press the wrong button at the wrong time, the clerk would find themselves in a bit of a mess with the program.
Paula said that when she switched to our software, she figured she'd have the same problem, so they were very very careful about not pressing buttons if they didn't know what they were.
As time went on, they found that certain buttons would save them several steps. Paula told the clerks if they found a button that saved time, to call the other store and let them know about the feature they found.
They're still discovering new features...
Well this is my fault (Ray - Programmer). Sometimes I start working on the program and I'll be in a certain area of the program when I discover I can make a certain function quicker and/or easier.
The problem with programmers is and always will be documentation. I'm getting better at it, but I will probably always forget to put these little things in the book/help files/web site.
So, when you're working the program and you discover an undocumented feature, please email me and let me know. I will make a list and get it documented so I can share it with everyone.
Thanks for reading this letter. And if you have something you want to share with folks in the video industry, please email me.
The web site is not quite done, but we're getting ready to release our Contact Manager called Prospector to the world. It actually interfaces with Video Shoppe and we use it here everyday. Have I mentioned that we now use Video Shoppe as our Point of Sale here at VMT?
You can get a sneak preview of the website, and even sign up for the Prospector letters on the website.
Check it out and let me know what you think. I appreciate your opinion.
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